Here’s some great news for anyone who bought the second edition of The Sibley Guide when it was first published, only to be disappointed by color reproduction and type readability (more details in my Initial Review). The publisher, Knopf (a division of Random House), is offering a free replacement with the much improved second printing:
If you bought the 1st printing of Sibley’s 2d edition, Random House will send you the vastly improved 2d printing if you call them at (800) 793-2665 (during business hours). There will be a number to press to get details on the replacement. In order to get a replacement, you will have to cut off the UPC from the 1st printing and mail it to them at:
Penguin Random House
Attn: Consumer Services/DMF
400 Hahn Rd.
Westminster, MD 21157
This is a very classy move by the publisher. Thanks Knopf! And thanks to Dalcio on BirdForum for calling attention to this.
This issue has gone through several stages, from the initial excitement about the program and success of some people, to subsequent denials from the publisher, to finally what seems like an official program as outlined above.
Update 2/4/2015: People have been reporting various degrees of success after calling the publisher. After giving their contact info, some have been told that a replacement will be sent to them, others that they will be contacted later. Some have been told that only copies bought directly from the publisher will be replaced, and all others should seek to exchange it from wherever they originally purchased it. And then others were told that this is for real and they will get a replacement (and were even given a confirmation number).
Basically, no one is sure what the real situation is. It’s quite possible that there is no official replacement program. At this time, the best thing to do is call the publisher and hope this is for real.
Update 2/5/2015: There are still inconsistent messages coming from the publisher. However, several people have reported success in getting returns authorized from Amazon. If you got the 1st printing from Amazon, I’d suggest contacting them and letting them know it was defective and that a new printing has been done to correct it. They should send you a replacement, even if it’s beyond the normal 30-day return window. Some have been told they will NOT have to return the original item, but others were told they’d get a shipping label to return it. If they say you don’t have to return it, I would suggest keeping that correspondence, just in case.
Update 2/6/2015: It seems that Random House has set their official policy – unfortunately, it’s that free replacements are no longer being offered (see the comments for some communications from the publisher). I’m glad that some people did get their copy of the 2nd printing, though. If you haven’t already, I’d suggest contacting the publisher anyway – they are taking down contact information and maybe, just maybe, they will continue sending out replacements.
Update 2/18/2015: The details above have been updated. The publisher has added an option to their automated system when you call them to provide details on how to get a replacement copy. It seems this is now official.